Refund and Returns
Refund & Cancellation Policy
At Rave Botanicals, we currently do not accept any refunds, exchanges, or returns, as all sales are final. If you encounter any issues regarding your order (such as incorrect details), please reach out to our Customer Support team at sales@ravebotanicals.com immediately. Once your order has been shipped and marked fulfilled, no changes or exceptions can be made at that point, for any reason.
Exchanges
We do not accept exchanges or refunds for any purchases made on this Site. Items returned will not be accepted for credit, under any circumstances.
In the unlikely event that one of our products arrives damaged, missing, or incorrect, we will only send replacements for such items within 14 days of the receipt of your shipment. To report an issue, please contact us immediately with the following:
- Your Order Confirmation Number
- Images of the items received
- A description of the issue you’re experiencing
Lost Packages / Undelivered Items
If your shipment has been lost or undelivered by the carrier, we recommend taking the following steps:
- Submit a Missing Mail Search Request online at MissingMail.USPS.com.
- File a claim with the respective carrier.
- Visit your local post office for assistance in filing a Missing Mail Request.
- Please have the following items on hand:
- Photo Identification
- Tracking Number (Issued by Carrier)
- Shipment Details
Cancellations
You have 24 hours from the time of purchase to cancel your order for a full refund. However, if your order has already been shipped, we will be unable to process the cancellation.
If your order has not been shipped, you can request a cancellation for a full refund. We strive for swift processing times, so cancellation requests are only applicable to orders that have not been shipped. Please contact our Help Desk at sales@ravebotanicals.com for assistance.
Refunds
To inquire if a refund can be processed, please contact us. After approval, refunds typically take 2-5 business days for your financial institution to deposit the funds back into your account.
