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Shipping Policy

Order Processing & Lead-Times

We strive to offer fast shipping to anywhere* in the United States.
*Availability subject to federal and state laws.

Please allow 1-3 business days for order processing time. (Due to COVID-19 and additional social distancing guidelines to protect not only our customers but our team, please allow an additional 5-7 days for processing times). We are working extremely hard to get your order shipped out as soon as possible. Our working business days are from Monday – Friday, 9am – 6pm. We are closed on Federal Holidays. Orders placed after 3 PM PST will be processed the following day. Please note that we are not open on weekends (Saturdays and Sundays) – orders placed after 3 PM PST on Fridays will be in the queue to be processed the following Monday.

NOTE: Due to COVID-19, we have noticed that USPS and other delivery carriers are experiencing delays in scanning and processing on some shipments at this time. Please note that delays might occur with your order, and tracking may show no movement until it reaches your local delivery hub. We recommend waiting up to 3 business days for tracking to update after you’ve received a tracking email. You may contact your local USPS or delivery carrier for updates regarding regular mailing services.

For any questions or concerns, please contact Customer Support at sales@ravebotanicals.com.

Carriers

Depending on the product category, shipping methods may vary between services from the United States Postal Service (USPS) and UPS.
Due to compliance with the PACT Act, certain items such as vaporizers or ENDS products are subject to restrictions and will be shipped with USPS until further notice.
Items exempt from the PACT Act, such as edibles and pre-rolls, will be shipped via UPS until further notice.

PO Boxes

We cannot ship any orders to PO boxes. Please do not enter a PO box as your shipping address, as this will result in delays.
All orders received with a PO Box input will result in a processing delay, as we will contact you from Customer Support to request an alternate physical shipping address.

Adult Signatures Required Upon Delivery

Certain items, such as ENDS products, will require an adult signature. The purchaser (over the age of 21) must be present at the time of delivery, as a signature will be required. Neighbors or other persons at your residence cannot sign for the shipment.
Please ensure your address and contact information are accurate at the time of your order. Failed delivery attempts and returned shipments will render your order non-refundable, with no exceptions.

Cartridges and disposables will require an adult signature upon delivery.

A compliance fee of $4.99 will automatically be added to your order upon checkout.

Certain information will not be able to be adjusted after your order has been shipped.

Tracking

Due to consolidation efforts and the use of multiple carriers to offer efficient and cost-effective shipping, you may receive multiple tracking numbers if your shipment is handled by different carriers.

Shipping Restrictions

Our products are not for use by or sale to persons under the age of 18 and 21, where applicable.
Kratom is banned in the following areas: Alabama, Arkansas, Indiana, Rhode Island, Vermont, and Wisconsin. We only ship non-enhanced Kratom to Tennessee.
We do not ship to the following locations:

  • Sarasota County, FL
  • Union County, FL
  • Malheur County, OR
  • Denver, CO
  • San Diego, CA
  • City of Oceanside, CA
  • Jerseyville, IL
  • Alton, IL
  • Several counties in Mississippi

We do not ship internationally.

Hemp State Restrictions

We do not ship to the following states due to restrictions on hemp products:

  • Alaska
  • Arizona
  • California
  • Colorado
  • Delaware
  • Idaho
  • Louisiana
  • Montana
  • New York
  • Nevada
  • Rhode Island
  • Utah
  • Vermont
  • Washington

International Shipping

Currently, we only ship domestically within the United States where allowed.
Rave Botanicals abides by all federal and state laws, meaning we may not be able to ship certain products to your state depending on your state’s current laws regarding hemp and Delta-8 THC.

These regulations and compliance factors change frequently, so please check back on our shipping policy often.

 

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The statements made regarding these products have not been evaluated by the Food and Drug Administration. The efficacy of these products has not been confirmed by FDA-approved research. These products are not intended to diagnose, treat, cure or prevent any disease. All information presented here is not meant as a substitute for or alternative to information from healthcare practitioners. Please consult your healthcare professional about potential interactions or other possible complications before using any product. The Federal Food, Drug, and Cosmetic Act require this notice

This product is not available for shipment to the following states: Alabama, Arkansas, Indiana, Rhode Island, Wisconsin; or the following counties: Sarasota County (Florida), San Diego (California), Oceanside (California), Alton (Illinois), Jerseyville (Illinois), Edwardsville County (Illinois), Columbus (Mississippi), Union County (Mississippi), Ascension (Louisiana), Franklin (Louisiana), Rapides (Louisiana)